Frequently Asked Questions
Find answers to common questions about our products, purchasing process, and policies. Can't find what you're looking for? Contact our support team.
General Questions
What is Ventaro AI?
Ventaro AI is an online marketplace specializing in high-quality digital products created with or powered by artificial intelligence. We offer a curated selection of digital assets, tools, templates, and resources for creators, businesses, and developers.
Do I need to create an account to make a purchase?
Yes, you need to create an account to make purchases. This allows us to securely store your purchase history and provide you with access to your digital downloads at any time.
How do I contact customer support?
You can reach our customer support team through our Contact page or by emailing chris.t@ventarosales.com. We typically respond within 24 hours during business days.
Products & Usage
What types of products do you offer?
We offer a wide range of AI-powered digital products including our AI Tools Mastery Guide 2025 (30 lessons covering LLMs, Replit/Claude, and Cursor/Trae for complete online business creation), AI Prompts Arsenal 2025, and AI Business Strategy Sessions. All our products are carefully vetted for quality and usefulness.
Are there any usage restrictions?
Our digital products are for personal use only. Please refer to the specific details included with each product for complete information.
Do you offer customization services for your products?
We dont currently offer customization services for our standard products. However, our coaching calls provide personalized guidance tailored to your specific needs.
Purchases & Downloads
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay for secure and convenient transactions.
How do I download my purchased digital products?
After completing your purchase of digital products (AI Tools Mastery Guide 2025 with 30 comprehensive lessons and AI Prompts Arsenal 2025), you will receive an email with instructions. You can also access your products via the accounts page at any time by logging into your account. For AI Business Strategy Sessions, we will be in touch to organize a suitable time.
How long do I have access to my purchased digital products?
You have lifetime access to all purchased digital products. You can download them as many times as you need from your my-account page.
What is the download process for digital products?
Our digital products (AI Tools Mastery Guide 2025 with 30 step-by-step lessons and AI Prompts Arsenal 2025) are available for immediate download after purchase. Simply click the download link in your confirmation email or access them from your account dashboard. Files are typically provided in PDF format for guides and text format for prompts.
Are my payment details secure?
Absolutely. We use Stripe, a PCI-compliant payment processor, to handle all transactions. Your payment information is encrypted and never stored on our servers.
Do you offer shipping?
No, we do not offer physical shipping as we are a 100% digital business. All products are delivered instantly via digital download after purchase, except for AI Business Strategy Sessions which are scheduled separately.
Returns & Refunds
Do you offer refunds?
Due to the digital nature of our products, we do not offer refunds under any circumstances once a product has been purchased and delivered. Please review our Terms & Conditions page for our complete refund policy.
What if the product doesn't work as described?
If you encounter any issues with a product not functioning as described, please contact our support team. While we dont offer refunds, we will work with you to resolve any technical issues or provide additional support.
Custom Web Development
What is your payment structure for custom web development?
Our custom web development projects require a 50% upfront payment to begin work, with the remaining 50% due upon project completion and delivery. All payments are final and non-refundable once work has commenced.
Do you offer refunds on upfront payments for web development?
No, all upfront payments for custom web development projects are final and non-refundable once project work has begun. This policy ensures we can dedicate our resources to delivering your project.
What is your 21-day delivery guarantee?
We guarantee to deliver your complete website within 21 days from order confirmation. If your project is not completed within 21 days, we continue building but only keep the 50% upfront payment - no additional charges will apply.
What happens if I'm not satisfied with the final result?
We include unlimited revisions during the development process to ensure your satisfaction. However, all payments remain final regardless of project outcome. We work closely with clients throughout the process to meet expectations.
Technical Support
Do you provide technical support for products?
We provide basic technical support to help you download and access your purchased products. For product-specific technical questions, we offer limited support as outlined in each product description.
Do you offer product updates?
Yes, for products that receive updates, you will have access to the latest versions at no additional cost. You may be notified by email when significant updates are available.
What are the system requirements for your products?
System requirements vary by product. Please check the individual product descriptions for specific requirements before making a purchase.
Special Offers
Do you have any current promotions?
Yes! We currently have our AI Prompts Arsenal 2025 on sale for just A$10. These 30x prompts to feed into ChatGPT to provide you with step by step plan for every aspect + more to start, operate and scale an online business (from setting up to ecomm ideas/requirements marketing / etc).
What does the AI Business Strategy Session include?
Our AI Business Strategy Session includes a 60-minute personalized session with one of our AI experts, plus a comprehensive implementation report. For $500 (until September 1st, 2025), you get tailored advice, custom workflow optimization, and specific AI strategies for your business projects.
Still have questions?
Our support team is ready to help you with any questions or concerns you might have about our products or services.
Knowledge Base
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100% Digital Business