Introduction

Welcome to Ventaro Digital Store. These Terms & Conditions ("Terms") govern your access to and use of our website, digital products, and services. By accessing or using our services, you agree to be bound by these Terms.

Please read these Terms carefully. If you do not agree with these Terms, you must not access or use our services.

Product Access & Payment

Access to our digital products is granted through secure payment processing via Stripe. Upon successful payment, you will receive immediate access to your purchased digital products. Account registration IS required for purchases.

Payment Authentication: We use Stripe's secure payment system to authenticate purchases and grant access to digital products. Your payment information is processed securely and we do not store any payment details on our servers.

You are responsible for safeguarding your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

Purchases and Payments

All purchases through our website are subject to product availability and the prices displayed at the time of purchase. We reserve the right to modify prices at any time without notice.

Payment for all purchases must be made at the time of order. We accept various payment methods as indicated on our website. You represent and warrant that you have the legal right to use any payment method you provide.

Refund Policy

⚠️ NO REFUNDS POLICY

ALL SALES ARE FINAL. Due to the digital nature of our products, ebooks, and coaching services, we do not offer refunds under any circumstances once a product has been purchased and delivered. This includes but is not limited to:

Digital downloads (ebooks, guides, design files)
Coaching calls and consultations (A$500 for a 60-minute session with full report)
Training materials and courses
Any other digital products or services

Please review all product descriptions carefully before purchasing. By completing your purchase, you acknowledge and agree to this no-refunds policy.

If you have questions about a purchase before making it, please contact our support team at chris.t@ventarosales.com.

Custom Web Development Payment Terms

For custom web development projects, our payment structure is as follows:

50% upfront payment required to commence project work
Remaining 50% due upon project completion and delivery
21-day delivery guarantee - If project is not completed within 21 days, we continue building but only keep the 50% upfront payment (no additional charges)
No refunds on upfront payments once project work has begun
All payments are final regardless of project status

By making an upfront payment, you acknowledge that this payment is non-refundable and that you agree to pay the remaining balance upon completion of the agreed scope of work.

Digital Products and Licensing

When you purchase a digital product from Ventaro, we grant you a non-exclusive, non-transferable license to use the product for your personal projects, subject to the specific license terms provided with each product.

Our products include ebooks, coaching materials, and design assets. Unless otherwise specified, you may not:

Redistribute, share, or resell any digital product purchased from our store
Claim ownership or authorship of our products
Share our proprietary methodologies with third parties
Record or redistribute coaching call content without written permission
Include our products in templates or applications where the primary value is derived from the product itself

Intellectual Property Rights

All content, features, and functionality of our website, including but not limited to text, graphics, logos, icons, images, digital downloads, and software, are owned by Ventaro or our licensors and are protected by copyright, trademark, and other intellectual property laws.

Our proprietary methodologies and design processes represent significant intellectual property. You may not copy, modify, distribute, sell, or lease any part of our services or included software, nor may you reverse engineer or attempt to extract our workflows, unless laws prohibit these restrictions or you have our written permission.

User Content

Our services may allow you to post, link, store, share, or otherwise make available certain information, text, graphics, videos, or other material. You retain ownership of any intellectual property rights that you hold in that content.

By posting content on our website or participating in our coaching programs, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content in connection with providing our services.

You represent and warrant that you own or have the necessary rights to post any content, and that your content does not violate the rights of any third party or any applicable law or regulation.

Prohibited Conduct

You agree not to engage in any of the following prohibited activities:

Violating any applicable law, regulation, or these Terms
Using our services for any illegal or unauthorized purpose
Attempting to reverse-engineer our methodologies
Sharing, redistributing, or reselling our proprietary content
Attempting to interfere with, compromise the system integrity or security, or decipher any transmissions to or from the servers running our services
Imposing an unreasonable or disproportionately large load on our infrastructure
Uploading invalid data, viruses, worms, or other software agents through our services
Collecting or harvesting any personally identifiable information from our services
Using our services for solicitation purposes without our consent
Impersonating another person or otherwise misrepresenting your affiliation with a person or entity
Recording coaching calls without explicit written permission

Disclaimer of Warranties

Our services and products are provided on an "as is" and "as available" basis. We make no warranties, expressed or implied, regarding the operation of our services or the information, content, or materials included therein.

We do not warrant that our services will be uninterrupted or error-free, that defects will be corrected, or that our services or the servers that make them available are free of viruses or other harmful components.

Limitation of Liability

To the fullest extent permitted by applicable law, in no event will Ventaro, its affiliates, officers, directors, employees, agents, suppliers, or licensors be liable for any indirect, special, incidental, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use our services.

Indemnification

You agree to defend, indemnify, and hold harmless Ventaro, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of our services.

Governing Law

These Terms and your use of our services shall be governed by and construed in accordance with the laws of the State of California, without giving effect to any choice or conflict of law provision or rule.

Ongoing Support Services

For customers who require additional assistance beyond our standard offerings, we provide optional ongoing support services:

Priority Email Support: $100/week for priority email assistance and guidance
Live Screenshare Support: $300/hour for one-on-one screenshare sessions with direct implementation assistance

These support services are entirely optional and separate from our core product offerings. All support services are subject to availability and must be arranged in advance.

Changes to These Terms

We may revise these Terms from time to time. The most current version will always be posted on our website. If a revision, in our sole discretion, is material, we will notify you via email through our subscription system or through our services. By continuing to access or use our services after those revisions become effective, you agree to be bound by the revised Terms.

Contact Us

If you have any questions about these Terms, please contact us at:

Email: chris.t@ventarosales.com